Keyboard shortcuts

Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce repetitive clicking, speed up ticket handling, and make daily support workflows feel smoother.

Mac shortcuts use Cmd/Option, while Windows shortcuts use Ctrl/Alt. Sequence shortcuts, such as “G then D”, are pressed one key after another and work the same on both platforms. Single-letter shortcuts only work when you are not typing in a field.

Global (staff: superadmin / admin / employee)

Action	Mac	Windows
Open universal search	`Cmd + K`	`Ctrl + K`
Open command palette	`Cmd + Shift + K`	`Ctrl + Shift + K`
Show keyboard shortcuts (help)	`?`	`?`

Navigation (sequences — press keys in order)

Action	Mac & Windows
Go to dashboard	`G` then `D`
Go to tickets	`G` then `T`
Go to assigned tickets	`G` then `A`

Tickets (admin only)

Action	Mac	Windows
Open universal ticket	`Cmd + Option + T`	`Ctrl + Alt + T`

On a ticket page

Action	Mac	Windows
Focus reply editor	`R`	`R`
Write internal note	`N`	`N`
Submit ticket reply	`Cmd + Enter`	`Ctrl + Enter`
Submit internal note	`Cmd + Shift + Enter`	`Ctrl + Shift + Enter`
Change ticket status	`Cmd + Option + S`	`Ctrl + Alt + S`
Change ticket priority	`Cmd + Option + P`	`Ctrl + Alt + P`
Change ticket department	`Cmd + Option + D`	`Ctrl + Alt + D`
Assign ticket to employee (admin only)	`Cmd + Option + E`	`Ctrl + Alt + E`
Change ticket customer (admin only)	`Cmd + Option + C`	`Ctrl + Alt + C`

Live Chat extension (when enabled)

Action	Mac	Windows
Quick accept next live chat	`Cmd + Option + A`	`Ctrl + Alt + A`
Open Live Chat queue	`Cmd + Option + L`	`Ctrl + Alt + L`