Setting up the Webhook for Slack

Author: Michael Dance

Category: Webhooks

Published: May 15, 2026

Last updated: June 1, 2026

Reading time: 2 min

To get started, go to Administration → General Settings → Webhooks, then click Config Slack: Screenshot 2026-05-14 at 21.06.40.png Follow the instructions on the modal: Screenshot 2026-05-14 at 21.06.55.png

After completing those steps, you’ll see the Connect button: Screenshot 2026-05-14 at 21.13.46.png

You'll be redirected to Slack to choose the Slack channel where updates should be posted: Screenshot 2026-05-14 at 21.19.37.png

That's it, you'll get returned to Ticaga and the default events will be enabled and configured for you. You can edit, disable, or add more events at any time: Screenshot 2026-05-14 at 21.23.26.png

New tickets and updates will then show up on your chosen Slack channel: slack-app.jpg