Ticaga 2.2.0 has been released Return

Ticaga 2.2.0 – Official Release Announcement We are pleased to announce the launch of Ticaga version 2.2.0, delivering over 100,000 lines of new code, enhanced stability, and meaningful improvements across the platform. This release reflects our continued commitment to providing a reliable, efficient, and user-focused experience. Key Updates in Version 2.2.0 Bug Fixes - Resolved several permission-related issues following the introduction of the Super Admin role for first-time users and Senior Management. - Enhanced the layout and accessibility of the Author Biography section within Announcements. Enhancements - Introduced Customer Ratings for Tickets. - Updated the Create Department action to a cleaner, more intuitive modal interface. - Improved the UI for Ticket Creation to streamline the workflow. - Added Announcement Likes and View tracking for improved engagement insights. - Added ticket count indicators in the Sidebar. - Implemented phone number validation (country configuration via .ENV). - Added logging for user registration attempts. - Introduced a redesigned License page for easier updating and license visibility. - Added attachment support for Tickets. - System Health New Features - Ticket Viewers for Employees (Requires Reverb) - Email Piping with an updated Mail Settings UI - Browser Session tracking for improved account management - Extensions Framework — enabling teams to add and build custom extensions - Importer enhancements with support for CSV, SupportPal, and WHMCS - A fully redesigned system installer - Real-time employee presence tracking and collision detection to prevent duplicate responses and improve team coordination. (Requires Reverb) Looking Ahead to 2.3.0 Development for version 2.3.0 is already in progress. You can expect: - Two new Extensions: Knowledge Base and SLA Tracker - Additional Importer mappings - Continued platform enhancements and performance improvements Stay informed by joining our community on Discord: https://discord.gg/sTNMtCxF9H A new Paid LiveChat Extension will also be released soon. This will integrate directly with the SLA Tracker’s Business Hours and Holidays, ensuring offline messages are routed to the appropriate ticket department. Further details will be shared shortly. We welcome your feedback and feature requests at: https://feedback.ticaga.com Thank you for your continued trust and support.
The Ticaga Team