Knowledge base

Getting Started

Create a passkey

Go to your personal settings > 2FA Settings > Enter your password. You'll then see the passkey section, set a name and click "Add passkey". S...

1 week ago

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Getting Started

How to set up email piping on InterWorx

Email piping lets InterWorx send incoming email directly into Ticaga, where it can be converted into tickets for the correct department. InterWorx use...

4 weeks ago

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Common Issues

DirectAdmin SSL issue

Error: > Enable SSL in DirectAdmin, then reload this installer over https:// Find the SSL Certificates option on DirectAdmin: Click on:...

1 month ago

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Common Issues

DirectAdmin php issue

Error: > Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.4.1". To fix this issue, you need to...

1 month ago

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Getting Started

Keyboard shortcuts

Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce r...

1 month ago

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Getting Started

Creating a department

Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this...

2 months ago

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Live Chat

Identifying customers in the Live Chat widget

When a visitor starts a chat, Ticaga can display their details — name, email, company, and more — directly in the agent's Customer Details panel. Yo...

2 months ago

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Getting Started

Do I need to purchase Updates?

No, you do not need to purchase the updates add-on. It is only required if you would like to continue receiving updates. You can purchase the add-o...

2 months ago

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Automation Rules

Reply with an out of hours message

You can automatically post an out of hours response to a ticket that has been opened when your closed by creating a Ticket Created automation rule....

2 months ago

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Social Import

Import Facebook Direct Messages into Ticaga

To import Facebook DMs, first create a new Meta application: https://developers.facebook.com/apps/ When creating the app, select the Messenger...

2 months ago

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Getting Started

Installing Ticaga with Docker Compose

This guide explains how to deploy a new Ticaga installation with Docker Compose. The supplied deployment runs the web application, background worker,...

2 months ago

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Getting Started

Close Tickets After 2 Days

You can automatically close tickets that have been waiting for a customer response for more than two days by configuring the relevant department. O...

2 months ago

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Common Issues

Composer Updates

Enabling Composer Updates from System Health The System Health page can run compatible Composer updates for you. If the Run Compatible Comp...

2 months ago

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Getting Started

Do I need to purchase Support?

No, you do not need to purchase the support add-on. It is only required if you would like assistance from our team during our opening hours. You can p...

2 months ago

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Webhooks

Setting up the Webhook for Slack

To get started, go to Administration → General Settings → Webhooks, then click Config Slack : Follow the instructions on the modal: After c...

2 months ago

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Webhooks

Setting up the Webhook for Discord

To get started, go to Administration → General Settings → Webhooks, then click Add and you’ll see this form: Open the settings for the Discor...

3 months ago

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Common Issues

Problem with installed package NPM

Error: Fix:

4 months ago

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