Knowledge base

Common Issues

DirectAdmin SSL issue

Error: > Enable SSL in DirectAdmin, then reload this installer over https:// Find the SSL Certificates option on DirectAdmin: Click on:...

8 hours ago

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Common Issues

DirectAdmin php issue

Error: > Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.4.1". To fix this issue, you need to...

8 hours ago

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Getting Started

Keyboard shortcuts

Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce r...

2 weeks ago

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Getting Started

Creating a department

Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this...

1 month ago

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Live Chat

Identifying customers in the Live Chat widget

When a visitor starts a chat, Ticaga can display their details — name, email, company, and more — directly in the agent's Customer Details panel. Yo...

1 month ago

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Getting Started

Do I need to purchase Updates?

No, you do not need to purchase the updates add-on. It is only required if you would like to continue receiving updates. You can purchase the add-o...

1 month ago

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Automation Rules

Reply with an out of hours message

You can automatically post an out of hours response to a ticket that has been opened when your closed by creating a Ticket Created automation rule....

1 month ago

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Social Import

Import Facebook Direct Messages into Ticaga

To import Facebook DMs, first create a new Meta application: https://developers.facebook.com/apps/ When creating the app, select the Messenger...

1 month ago

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Getting Started

Installing Ticaga with Docker Compose

This guide explains how to deploy a new Ticaga installation with Docker Compose. The supplied deployment runs the web application, background worker,...

1 month ago

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Getting Started

Close Tickets After 2 Days

You can automatically close tickets that have been waiting for a customer response for more than two days by configuring the relevant department. O...

1 month ago

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Common Issues

Composer Updates

Enabling Composer Updates from System Health The System Health page can run compatible Composer updates for you. If the Run Compatible Comp...

1 month ago

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Getting Started

Do I need to purchase Support?

No, you do not need to purchase the support add-on. It is only required if you would like assistance from our team during our opening hours. You can p...

1 month ago

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Webhooks

Setting up the Webhook for Slack

To get started, go to Administration → General Settings → Webhooks, then click Config Slack : Follow the instructions on the modal: After c...

1 month ago

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Webhooks

Setting up the Webhook for Discord

To get started, go to Administration → General Settings → Webhooks, then click Add and you’ll see this form: Open the settings for the Discor...

2 months ago

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Common Issues

Problem with installed package NPM

Error: Fix:

3 months ago

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