Posted by Michael Dance on October 7, 2026 13:54
We're pleased to announce the release of Ticaga version 2.7.1. This maintenance and security update improves email reliability, Live Chat visitor information and permission handling across the platform.
We strongly recommend that all customers update to 2.7.1 as soon as possible.
This release includes security fixes across Ticaga's core features, bundled extensions and a third-party dependency.
To give customers time to update, security issue titles and full technical details will be published on 5 January 2027, 90 days after this release.
Fixed an issue that prevented ticket notification emails from being sent when a ticket had no assigned brand, including installations without Multi-Brand enabled. The same fix restores affected internal-conversation notifications.
Improved how visitor identity is displayed, helping agents distinguish unverified chat visitors from authenticated customers.
Fixed customers created through the API losing their phone number.
Corrected permission handling for pausing, resuming and exempting tickets from SLA tracking. These actions now require the sla.manage permission, which administrators can grant to employees through Roles & Permissions.
Fixed the ticket tag manager crashing when accessed by a guest.
Development of Ticaga 2.8.0 continues, with further improvements to the update system and platform.
Follow our progress on the Ticaga 2.8.0 Roadmap.
yum install wget nano unzip -y; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sh ./install.sh
sudo apt-get update; sudo apt-get install -y wget nano unzip; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sudo bash ./install.sh
Download the latest Ticaga release.
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Thank you for your continued trust and support.
The Ticaga Team
