We’re introducing a powerful
Time Tracking Extension in
Ticaga 2.3.0, designed to make tracking, approving, and billing time simple — without leaving your helpdesk.
Track time automatically or add it manually, approve entries with a structured workflow, and turn billable hours into invoices with ease.
What you can expect:
- ⏱️ Start, pause, resume, and track time directly from tickets
- ✍️ Flexible manual time entries with billable controls
- ✅ Two-stage approval workflow for teams
- 💷 Multiple billing rates with
Blesta integration (WHMCS coming soon)
- 👀 Optional customer visibility for time and costs
- 📊 Clear reporting on agent productivity and billable work
- ⚡ Real-time timer updates inside the ticket view
Everything is built natively into Ticaga — no third-party tools, no disconnected workflows.
📦
Launching with Ticaga 2.3.0
