Coming in Ticaga 2.3.0: Built-in Time Tracking Return

We’re introducing a powerful Time Tracking Extension in Ticaga 2.3.0, designed to make tracking, approving, and billing time simple — without leaving your helpdesk.

Track time automatically or add it manually, approve entries with a structured workflow, and turn billable hours into invoices with ease.

What you can expect:

• ⏱️ Start, pause, resume, and track time directly from tickets
• ✍️ Flexible manual time entries with billable controls
• ✅ Two-stage approval workflow for teams
• 💷 Multiple billing rates with Blesta integration (WHMCS coming soon)
• 👀 Optional customer visibility for time and costs
• 📊 Clear reporting on agent productivity and billable work
• ⚡ Real-time timer updates inside the ticket view

Everything is built natively into Ticaga — no third-party tools, no disconnected workflows.

📦 Launching with Ticaga 2.3.0