We're excited to announce the release of Ticaga version 2.6.0: a major update centered on community & collaboration tools, deeper email/mailbox integrations and a wave of workflow refinements across the admin panel.
New Extensions & Features
- Forum Extension — A full community forum built into Ticaga: threads, replies, likes, polls, labels, an Ask & Answer format, and a rich WYSIWYG editor. Forums connect directly to RoadMap and Knowledge Base, so threads can be converted into tickets or KB articles, and are fully multi-brand aware.
- Analytics Extension — New reporting extension with campaign tracking to help teams understand support performance at a glance.
- Bug Bounty Extension (paid) — Run public or private bug bounty programs, with a paid plan tier, researcher ranking, and configurable scopes.
- Conversations — A dedicated messaging layer for internal collaboration, now supporting email delivery and Appointments directly inside a conversation thread.
- Passkey Support & GDPR Banner Widget — Passwordless authentication via passkeys, plus an embeddable GDPR consent banner for customer-facing pages.
- Google Workspace & Microsoft 365 Mailboxes — Connect mailboxes via OAuth for native Gmail and Outlook/Graph email sending and fetching.
Collaboration & Notifications
- Mentions — Mention colleagues, client groups, or roles directly in responses and notes, powered by a new internal Markdown editor.
- Notifications — System-wide notifications, including Live Chat alerts, keep employees on top of activity in real time.
- Moderation, built into core — Content moderation (including spam handling) is now a first-class part of Ticaga rather than an add-on.
Enhancements
- Expanded the RoadMap Extension (Paid) with public board links, Kanban sharing, improved task counts, and changelog fixes.
- Improved the Appointments Extension with ICS file and webcal URL support, refreshed styling, and integration with Conversations.
- Upgraded Knowledge Base with SEO improvements and one-click thread-to-article conversion from Forums.
- Extended Custom Fields to support Forums and public profile display.
- Rebuilt the Universal Create modal for a faster, more consistent creation flow on desktop and mobile.
- Added pipe-to-program email delivery for cPanel/DirectAdmin installs, alongside multi-brand outgoing email routing.
- Employees can now be assigned directly to Departments, and Roles can be optionally disabled for simpler setups.
- Added an Escalate Tickets workflow for faster hand-off on urgent issues.
- Introduced a Demo Mode for trying Ticaga with realistic sample data.
- Delivered numerous bug fixes — session lock issues, password reset flow, Target Number, Nonogram and Playground games — along with an old browser compatibility notice.
- Continued UI & UX refinements throughout the admin panel.
Looking Ahead to 2.7.0
Work on Ticaga 2.7.0 is already planned and we hope you enjoy this version whilst waiting for the next.
You can follow our progress on the Ticaga 2.7.0 Roadmap.
You can view the changelog for this version here.
Installation
AlmaLinux / RockyLinux
yum install wget nano unzip -y; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sh ./install.sh
Debian / Ubuntu
sudo apt-get update; sudo apt-get install -y wget nano unzip; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sudo bash ./install.sh
Stay connected by joining our community on Discord: https://discord.gg/sTNMtCxF9H
Thank you for your continued trust and support.
The Ticaga Team
