See what is planned, in progress, and shipping.

Version 2.8.0 brings expanded billing, browser-based phone support, two-way SMS, Social Desk, AI-assisted replies and a rebuilt update system.

Special thanks to kta1kri for responsibly reporting the Time Tracking security issue in accordance with our responsible disclosure policy.

New Features

• Phone Support & SMS
  Make and receive Twilio calls in your browser, with employee extensions, call queues, voicemail, recordings and ticket linking. Turn incoming texts into tickets and reply by SMS.

• Social Desk
  Manage Facebook Page comments and replies in a shared workspace, with assignment, internal notes and ticket linking.

• Draft with Astrid
  Draft AI-assisted replies using model selection, custom instructions and dictation, including replies in the customer's language.

• Service Sharing
  Let customers invite others to access their services, with controls to manage and revoke access.

• Reports & Logs
  Access readable activity history, dedicated system logs and Customer Satisfaction reporting in one place.

Billing Improvements

• Added customer product management, provisioning and renewals.
• Added configurable order forms, coupons and product transfers.
• Added flexible plan and billing-term changes with prorated charges and credits.
• Added automatic payments, reminders and failed-payment recovery.
• Added quotes, refunds, credit notes, debit notes and customer statements.
• Expanded UK/EU VAT tools, accounting exports and reconciliation.
• Added HMRC Making Tax Digital integration.

Enhancements

• Reply editing window: edit outgoing replies briefly before delivery.
• Account protection: email-change confirmation, “This wasn't me” recovery and unusual sign-in alerts.
• Flexible permissions: add-on roles provide more precise staff and customer access.
• Account activity: users can review recent account activity, with improved customer History.
• Protected Knowledge Base content: control article and category access through customer products.
• Client Groups: dedicated create/edit pages and searchable, ordered default-agent assignment.
• Navigation and accessibility: clearer sidebar groups, responsive section navigation and consistent status displays.

Update System

• Rebuilt one-click updates with signed release verification.
• Added progress tracking, preflight checks and update locking.
• Improved backups and automatic rollback on failure.
• Integrated separately distributed extension updates into the update engine.

Security

• Time Tracking: Hidden fro 90 days from today.

Reported by kta1kri in accordance with our responsible disclosure policy.

Bug Fixes

• Fixed appointment timezone handling.
• Improved ticket filtering and counters.
• Fixed Filament table action panel rendering.
• Improved update recovery and permission handling.
• Fixed issues across AI replies, Live Chat, webhooks, custom fields, SLA Tracking, Forum and RoadMap.
• Improved Demo Mode resets and extension cleanup.

Looking Ahead to 2.8.1

Our next patch release will be Ticaga 2.8.1.

Follow our progress on the Ticaga Roadmap.

Installation

AlmaLinux / Rocky Linux

yum install wget nano unzip -y; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sh ./install.sh

Debian / Ubuntu

sudo apt-get update; sudo apt-get install -y wget nano unzip; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sudo bash ./install.sh

Uploading to your website

Download the latest files to upload to your website.

Join the Ticaga community on Discord.

Thank you for your continued support.

The Ticaga Team