See what is planned, in progress, and shipping.

Service Level Agreement extension allows you to keep on top of your customer service. - Business hours & Widget - Holiday support - Escalations

The knowledge base extension allows you to write articles to help your customers out of hours. - Categories - Articles - Likes - Search for articles.

Customer Satisfaction Surveys, this allows you to collect feedback by emails.

Professional time tracking system with smart auto-start, idle detection, billing rates, and comprehensive reporting. Track time spent on tickets for productivity insights and accurate billing. - Smart Auto-Start Timer - Automatically start timer when agent begins typing (configurable 3-second delay) - Idle Detection - Auto-pause timers after 5 minutes of inactivity - Manual Time Entries - Quick entry modal for logging time manually - Billable/Non-Billable - Track both billable and non-billable time - Entry Types - Categorize time (Work, Research, Meeting, Waiting, Training) - Real-time Updates - Live timer display with second-by-second updates

Customisation should allow SuperAdmins: - Change Ticaga's default Indigo to any other colour. - Welcome Header / Slogan - Change the logo to their own - Contact Details - Global signature - Email from, etc. - Time / Date formats

Custom Fields should allow: - Text - Textarea - Drop-downs - Password style fields - Radio / Lists Should support Tickets out of the box.

Social Media Login should allow access to accounts from: - Facebook - Twitter (X) - Linkedin - Github

It would be nice to sync invoices / services for customers who use the WHMCS Billing system. It should: - Create invoices - Pull invoices - Pull services

It would be nice to sync invoices / services for customers who use the Blesta Billing system. It should: - Create invoices - Pull invoices - Pull services