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Roadmap

Public requests across all visible boards.

feature

Pinned

Updates

It would be nice to be able to automatically upgrade Ticaga.
We need to do:
- Check for any custom modifications via the MD5 hash.
- Backup to a temp location
- Backup database
- Update the files, ask if the admin wants to overwrite customisations or patch it...
Feature Requests Open Discussions high
0 comments View request
Switch from Apache to Caddy server as it's more performant, easier to configure out of the box and handles SSL without the need for installing/managing certbot.
Feature Requests Open Ideas none
0 comments View request
It would be nice for a way to automatically create new accounts for Ticaga when a user registers on Blesta.
Blesta Plugin Open Ideas none
0 comments View request

improvement

Ticaga Importer

We need a way to migrate one Ticaga installation into another, the new Brands extension lets a single
installation host multiple branded help desks.

This feature needs to joins the two by pulling everything from a source Ticaga over a secure API and land it...
Version 2.5.0 Open Ideas none
0 comments View request
Allow employees to do actions very quickly without using the mouse. We need to restrict this when typing a response / etc and the Playground extension.
Version 2.5.0 Open In Progress none
0 comments View request
Can we create a Paymenter plugin to create tickets on the client side into the Ticaga employee side using our api?
Feature Requests Open Ideas none
0 comments View request

feature

Auto login

A customer asked if we could have a button to log in straight away.
Blesta Plugin Open Ideas none
0 comments View request
It's worth investigating whether Ticaga can be dockerized to make installation and upgrading easier.
Feature Requests Open Ideas none
0 comments View request