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v2.4.0 Stable 21 tasks

Version 2.4.0 has now been released.

By Michael Dance

Jun 12, 2026

Enhancements:-

  • New Announcement settings for Categories design.
  • New Importer maps: osTicket, FreshDesk, HelpScout & ZenDesk.
  • Moved the Timezone and Language out of the Customisation Extension to the General - Settings page (To customise these more you'll need the Extension).
  • You can now set the Ticket Responses Style (Classic and Modern) straight from the - - General Settings page.
  • Disable email straight from the General Settings instead of editing the .env "ticaga_mail" = false variable.
  • Improvements to the Dark mode colour schemes.

New Features:-

  • SLA Tracker Extension
  • Knowledge Base Extension
  • CSAT Surveys are now possible.
  • Time Tracking Extension
  • Customisation Extension
  • Blesta Integration Extension
  • Social Media Login Extension
  • Custom Fields Extension

Install on AlmaLinux or RockyLinux:

yum install wget nano unzip -y;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sh ./install.sh

Debian or Ubuntu:

sudo apt-get update;sudo apt-get install -y wget nano unzip;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sudo bash ./install.sh

Changes in this release

Showing 6 of 21 linked tasks.

Features

FEATURE-21

Ai Support

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FEATURE-22

Automation Rules Extension

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FEATURE-20

RoadMap Paid Extension

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Improvements

IMPROVEMENT-18

Addon services support

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IMPROVEMENT-16

Custom Fields VIP

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IMPROVEMENT-39

Email OTP

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