See what is planned, in progress, and shipping.

Version 2.6.0 is a major update focused on community and collaboration tools, deeper email and mailbox integrations, and workflow refinements across the Ticaga admin panel.

Enhancements

• Expanded the RoadMap Extension (Paid) with public board links, Kanban sharing, improved task counts and changelog fixes.
• Improved the Appointments Extension with ICS file support, webcal URLs, refreshed styling and Conversations integration.
• Upgraded the Knowledge Base Extension with SEO improvements and one-click conversion of Forum threads into articles.
• Extended Custom Fields to support Forums and public profile display.
• Rebuilt the Universal Create modal for a faster and more consistent experience across desktop and mobile.
• Added pipe-to-program email delivery for cPanel and DirectAdmin installations.
• Added multi-brand outgoing email routing.
• Employees can now be assigned directly to Departments.
• Added the option to disable Roles for installations that do not require role-based access control.
• Added an old browser compatibility notice for customers using unsupported browsers.
• Continued UI and workflow refinements throughout the admin panel.

New Features

Community and Collaboration

• Forum Extension
  Create a fully integrated community forum with threads, replies, likes, polls, labels and Ask & Answer discussions. Forums include a rich WYSIWYG editor, multi-brand support and direct integrations with RoadMap and Knowledge Base.

• Conversations
  A dedicated messaging layer for internal collaboration, with email delivery and the ability to arrange Appointments directly inside conversation threads.

• Mentions
  Mention individual colleagues, client groups or roles directly within ticket responses and internal notes using the new Markdown editor.

• System-Wide Notifications
  Keep employees informed of important activity in real time, including new Live Chat alerts.

• Core Content Moderation
  Content moderation and spam handling are now built directly into Ticaga as first-class platform features.

Reporting and Security

• Analytics Extension
  Understand support performance at a glance with dedicated reporting tools and campaign tracking.

• Bug Bounty Extension (Paid)
  Run public or private bug bounty programmes with configurable scopes, paid plan tiers and researcher rankings.

• Passkey Support
  Use passkeys for secure, passwordless authentication.

• GDPR Banner Widget
  Embed a configurable GDPR consent banner on customer-facing websites and pages.

Email and Mailbox Integrations

• Google Workspace Mailboxes
  Connect Google Workspace and Gmail mailboxes through OAuth for native email sending and fetching.

• Microsoft 365 Mailboxes
  Connect Microsoft 365 mailboxes through OAuth for native Outlook and Microsoft Graph email sending and fetching.

• Pipe-to-Program Email Delivery
  Receive incoming email directly through cPanel or DirectAdmin mail piping.

• Multi-Brand Email Routing
  Route outgoing email through the appropriate brand identity when using the Multi-Brand Extension.

Support Workflows

• Escalate Tickets
  Escalate urgent tickets for faster hand-off and attention from the appropriate team members.

• Department Employee Assignments
  Assign employees directly to Departments for simpler team and ticket routing management.

• Optional Roles
  Disable the Roles system when a simpler permissions setup is preferred.

• Demo Mode
  Explore Ticaga using realistic sample data in a dedicated demonstration environment.

Extension Improvements

RoadMap Extension (Paid)

• Added public board links.
• Added Kanban board sharing.
• Improved task counts.
• Resolved changelog-related issues.

Appointments Extension

• Added downloadable ICS calendar files.
• Added webcal subscription URLs.
• Refreshed the appointment interface and styling.
• Added integration with Conversations.

Knowledge Base Extension

• Improved SEO for public Knowledge Base content.
• Added one-click conversion of Forum threads into Knowledge Base articles.

Custom Fields Extension

• Added support for Forums.
• Added support for displaying custom fields on public profiles.

Bug Fixes

• Resolved session locking issues.
• Improved the password reset flow.
• Fixed issues affecting the Target Number game.
• Fixed issues affecting the Nonogram game.
• Resolved several issues across the Playground games.
• Delivered additional stability fixes and refinements throughout the platform.

Version 2.6.0 Focus

This release focuses heavily on:

• Community engagement and self-service support
• Internal communication and employee collaboration
• Native Google Workspace and Microsoft 365 mailbox integrations
• Improved multi-brand email delivery
• Stronger moderation and spam protection
• Faster ticket escalation and department workflows
• Expanded reporting and campaign analytics
• Passwordless authentication and privacy tools
• Continued admin panel UI and UX improvements

Looking Ahead to 2.7.0

Work on Ticaga 2.7.0 is already planned, and we hope you enjoy this release while we continue developing the next version.

Follow our progress on the Ticaga 2.7.0 Roadmap.

View the complete changelog for Ticaga 2.6.0.

Installation

AlmaLinux / RockyLinux

yum install wget nano unzip -y; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sh ./install.sh

Debian / Ubuntu

sudo apt-get update; sudo apt-get install -y wget nano unzip; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sudo bash ./install.sh

Join the Ticaga community on Discord.