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Product RoadMap

See what is planned, in progress, and shipping.

Vote on the work that matters most and follow feature requests as they move through delivery.

Open Completed

Completed tasks

Delivered work from this public board.

We've discussed having a setting for the Announcement Categories design, to make it easier for people to change the feel for their own company.
Completed none
Completed Mar 22, 2026 View request
We need to add a few more importer maps:
- osTicket
- FreshDesk
- HelpScout
- ZenDesk
Completed none
Completed Mar 22, 2026 View request
We need to move the Timezone and Language out of the Customisation Extension to the General Settings page to make it easier for everyone.
Completed none
Completed Mar 22, 2026 View request
We need to be able to disable email straight from the General Settings instead of editing the .env "ticaga_mail" = false variable.
Completed none
Completed Mar 22, 2026 View request
Service Level Agreement extension allows you to keep on top of your customer service.
- Business hours & Widget
- Holiday support
- Escalations
Completed none
Completed Mar 22, 2026 View request
The knowledge base extension allows you to write articles to help your customers out of hours.
- Categories
- Articles
- Likes
- Search for articles.
Completed none
Completed Mar 22, 2026 View request
Customer Satisfaction Surveys, this allows you to collect feedback by emails.
Completed none
Completed Mar 22, 2026 View request
Professional time tracking system with smart auto-start, idle detection, billing rates, and comprehensive reporting.
Track time spent on tickets for productivity insights and accurate billing.

- Smart Auto-Start Timer - Automatically start timer when agent b...
Completed none
Completed Mar 22, 2026 View request
Customisation should allow SuperAdmins:
- Change Ticaga's default Indigo to any other colour.
- Welcome Header / Slogan
- Change the logo to their own
- Contact Details
- Global signature
- Email from, etc.
- Time / Date formats
Completed none
Completed Mar 22, 2026 View request
Custom Fields should allow:
- Text
- Textarea
- Drop-downs
- Password style fields
- Radio / Lists

Should support Tickets out of the box.
Completed none
Completed Mar 22, 2026 View request
It would be nice to sync invoices / services for customers who use the WHMCS Billing system.
It should:
- Create invoices
- Pull invoices
- Pull services
Completed none
Completed Mar 22, 2026 View request
It would be nice to sync invoices / services for customers who use the Blesta Billing system.
It should:
- Create invoices
- Pull invoices
- Pull services
Completed none
Completed Mar 22, 2026 View request