FEATURE-6
Completed
Time Tracking Extension
Michael Dance
1 month ago
0 comments
Professional time tracking system with smart auto-start, idle detection, billing rates, and comprehensive reporting. Track time spent on tickets for productivity insights and accurate billing.
- Smart Auto-Start Timer - Automatically start timer when agent begins typing (configurable 3-second delay)
- Idle Detection - Auto-pause timers after 5 minutes of inactivity
- Manual Time Entries - Quick entry modal for logging time manually
- Billable/Non-Billable - Track both billable and non-billable time
- Entry Types - Categorize time (Work, Research, Meeting, Waiting, Training)
- Real-time Updates - Live timer display with second-by-second updates