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Product RoadMap

See what is planned, in progress, and shipping.

Vote on the work that matters most and follow feature requests as they move through delivery.

Open Completed

Completed tasks

Delivered work across all visible public boards.

I want to build a Road Map Extension, to allow us to manage and plan our software.
- We want to allow people to import from:
* Jira
* Feedbear
* UserResponse
- Want to have a Scrum board for planning.
- Movable Kanban items
- Change Log
- Security tasks secure...
Version 2.4.0 Completed medium
Completed Mar 26, 2026 View request
Replace the current boxed “Onboarding In Progress” panel above the top bar with a full-width alert strip that visually matches the maintenance/pre-maintenance banners.
Version 2.5.0 Completed none
Completed Jun 14, 2026 View request
The Brands extension adds full multi-brand portal support to Ticaga.

You can run multiple separate help desk portals from a single installation — each with its own domain, logo, colour scheme, email sender, departments, and agent team.

Customers are linked...
Version 2.5.0 Completed medium
Completed Jun 14, 2026 View request

feature

Ai Support

- Analyze new tickets for category, sentiment, priority, and spam in a background job when tickets are created, depending on which features are enabled.
- Suggest related knowledge base articles from the Knowledge Base extension in that same ticket panel if en...
Version 2.4.0 Completed none
Completed Jun 12, 2026 View request
I really wanted this in version 1, however it was too complicated, this would be nicer than using the description.
If the department is closed: - Message will inform customers or guests. - Doesn’t affect the estimated waiting times.

This should be possible w...
Version 2.4.0 Completed none
Completed May 14, 2026 View request
It would be nice to be able to get ticket updates on Discord, like New Ticket created, new client registration, assigned tickets and new responses, this means you could have a channel for just ticket updates. It would be best to have this self-hosted so people...
Version 2.4.0 Completed none
Completed May 14, 2026 View request
It would be nice to have an cool image above the chat bubble or some text so that the customer / visitor can feel welcomed.
Version 2.4.0 Completed none
Completed Apr 10, 2026 View request

improvement

Email OTP

It would be nice to have an optional way to get a code sent to your email (if enabled) instead of using the TOTP or Google Auth. Make it so we can have both ways to log in.
Version 2.4.0 Completed none
Completed Apr 5, 2026 View request
On 29 March 2026 UK clocks went forward from GMT (UTC+0) to BST (UTC+1).

The SLA Tracking calendars have their timezone stored as UTC in the database (hardcoded in the original migration).

Because Carbon's setTimezone('UTC') has no DST offset, business hou...
Version 2.4.0 Completed medium
Completed Mar 29, 2026 View request
- You create a rule with a trigger, conditions, and actions in the admin UI.
- When the trigger fires, the service loads active rules for that trigger and evaluates them against the ticket.
- Conditions are checked against ticket fields like department, priori...
Version 2.4.0 Completed none
Completed Mar 26, 2026 View request
When a ticket has been assigned a high priority the status card shows the number of tickets awaiting a reply or are open, etc. However when a ticket has been closed, it still keeps the count.

This is because orWhere() is no longer valid. So we need to fix thi...
Version 2.4.0 Completed none
Completed Mar 26, 2026 View request
It would be nice to sync invoices / services for customers who use the Blesta Billing system.
It should:
- Create invoices
- Pull invoices
- Pull services
Version 2.3.0 Completed none
Completed Mar 23, 2026 View request
A customer provided me a suggestion instead of a huge dropdown of customers, allow us to search.
Version 2.3.0 Completed none
Completed Mar 23, 2026 View request
Services now check for Addon's and allows you to select which Addon if applicable.
Version 2.4.0 Completed none
Completed Mar 23, 2026 View request
Custom Fields have a VIP option out of the box, can only be used once.
Version 2.4.0 Completed none
Completed Mar 23, 2026 View request
We've discussed having a setting for the Announcement Categories design, to make it easier for people to change the feel for their own company.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
We need to add a few more importer maps:
- osTicket
- FreshDesk
- HelpScout
- ZenDesk
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
We need to move the Timezone and Language out of the Customisation Extension to the General Settings page to make it easier for everyone.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
We need to make it easier to set the Ticket Responses Style (Classic and Modern). This would be best suited in the General Settings page.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
We need to be able to disable email straight from the General Settings instead of editing the .env "ticaga_mail" = false variable.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
We need to improve the dark mode, so it's easier on the eyes and looks more professional.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
Service Level Agreement extension allows you to keep on top of your customer service.
- Business hours & Widget
- Holiday support
- Escalations
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
The knowledge base extension allows you to write articles to help your customers out of hours.
- Categories
- Articles
- Likes
- Search for articles.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
Customer Satisfaction Surveys, this allows you to collect feedback by emails.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
Professional time tracking system with smart auto-start, idle detection, billing rates, and comprehensive reporting.
Track time spent on tickets for productivity insights and accurate billing.

- Smart Auto-Start Timer - Automatically start timer when agent b...
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
Customisation should allow SuperAdmins:
- Change Ticaga's default Indigo to any other colour.
- Welcome Header / Slogan
- Change the logo to their own
- Contact Details
- Global signature
- Email from, etc.
- Time / Date formats
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
Custom Fields should allow:
- Text
- Textarea
- Drop-downs
- Password style fields
- Radio / Lists

Should support Tickets out of the box.
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request
It would be nice to sync invoices / services for customers who use the WHMCS Billing system.
It should:
- Create invoices
- Pull invoices
- Pull services
Version 2.3.0 Completed none
Completed Mar 22, 2026 View request