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Roadmap

Public requests across all visible boards.

feature

Pinned

Updates

It would be nice to be able to automatically upgrade Ticaga.
We need to do:
- Check for any custom modifications via the MD5 hash.
- Backup to a temp location
- Backup database
- Update the files, ask if the admin wants to overwrite customisations or patch it...
Feature Requests Open Discussions high
0 comments View request
It would be nice for a way to automatically create new accounts for Ticaga when a user registers on Blesta.
Blesta Plugin Open Ideas none
0 comments View request
Can we create a Paymenter plugin to create tickets on the client side into the Ticaga employee side using our api?
Feature Requests Open Ideas none
0 comments View request
Ticaga's official extensions were failing to upload because of our internal checks to validate our official extensions.
Version 2.4.0 Open In Progress none
1 comments View request

feature

Ai Support

- Analyze new tickets for category, sentiment, priority, and spam in a background job when tickets are created, depending on which features are enabled.
- Suggest related knowledge base articles from the Knowledge Base extension in that same ticket panel if en...
Version 2.4.0 Open Planned none
0 comments View request
Switch from Apache to Caddy server as it's more performant, easier to configure out of the box and handles SSL without the need for installing/managing certbot.
Feature Requests Open Ideas none
0 comments View request
It's worth investigating whether Ticaga can be dockerized to make installation and upgrading easier.
Feature Requests Open Ideas none
0 comments View request
It would be nice to be able to get ticket updates on Discord, like New Ticket created, new client registration, assigned tickets and new responses, this means you could have a channel for just ticket updates. It would be best to have this self-hosted so people...
Feature Requests Open Ideas none
0 comments View request
I really wanted this in version 1, however it was too complicated, this would be nicer than using the description.
If the department is closed: - Message will inform customers or guests. - Doesn’t affect the estimated waiting times.

This should be possible w...
Feature Requests Open Ideas none
0 comments View request