Version 2.5.0 has been released
By Michael Dance
Jun 26, 2026
Version 2.5.0 introduces major platform improvements, new enterprise-level extensions, deeper billing integrations, and several highly requested features designed to make Ticaga even more powerful for modern support teams.
Enhancements
- New Onboarding Banner refresh for a cleaner and more modern first-time setup experience.
- Major improvements to the RoadMap Extension with better workflow management and improved task handling.
- Significant improvements to the Ticaga Importer for improved migration reliability and performance.
- New Playground improvements for better employee engagement and internal competitions.
- Added the ability to disable customer feedback collection when feedback is not required.
- Various internal performance improvements and optimisation updates across the platform.
- Additional UI improvements and workflow refinements throughout the admin panel.
New Features
Core Platform Features
-
Contracts Extension
Create, manage and send contracts directly within Ticaga with full contract lifecycle management. -
Keyboard Shortcuts
Navigate faster and improve employee productivity with system-wide keyboard shortcuts. -
Multiple Brands Extension (Paid)
Run multiple branded support desks from a single Ticaga installation with separate domains, branding, email identities and customer-facing portals. -
Service Status Extension
Create and manage public service status pages to keep customers informed of incidents, outages and scheduled maintenance.
Blesta Plugin Features
-
Automatic Sync
Automatically synchronise customer and billing data between Ticaga and Blesta. -
Auto Login (Single Sign-On)
Allow customers to seamlessly login between Ticaga and Blesta using shared authentication.
Version 2.5.0 Focus
This release focuses heavily on:
- Multi-brand enterprise support environments
- Better customer communication tools
- Stronger billing automation with Blesta
- Improved migration tools for customers switching providers
- Better employee productivity and workflow management
- Enterprise-grade support management features
Installation
AlmaLinux / RockyLinux
yum install wget nano unzip -y;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sh ./install.sh
Debian / Ubuntu
sudo apt-get update;sudo apt-get install -y wget nano unzip;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sudo bash ./install.sh