See what is planned, in progress, and shipping.

Version 2.7.0 is a major update focused on Live Chat, flexible hosting, calendar and AI integrations, new billing and ISP tools, and a comprehensive security hardening pass across the whole platform.

Special thanks to Vaibhav Anand for responsibly reporting the security issues addressed in this release.

To give every customer time to update, full details of these security issues will be published 90 days after this release. We strongly recommend updating to 2.7.0 as soon as possible.

Enhancements

• Live Chat is now free, with advanced features available as Live Chat Pro.
• Merged Live Chat into Tickets, so every chat session is a ticket from the very first message.
• Added Pusher, Ably and Soketi broadcasting support, so real-time features such as Live Chat work on shared hosting without a WebSocket server.
• Added a new Broadcasting settings page so real-time connections can be configured from the admin panel.
• Upgraded the Appointments Extension with CalDAV, Google Calendar and Microsoft calendar sync.
• Upgraded the AI Support Extension with support for self-hosted and local LLMs, plus in-database vector search.
• Added an update notification banner so administrators know when a new version is available.
• Added self-service account recovery for users who lose their passkey or two-factor device.
• Guests can now attach files when replying from the public ticket page.
• Attachments are no longer held in quarantine on servers without ClamAV installed.
• Continued UI and workflow refinements throughout the admin panel.

New Features

Billing and Identity

• Billing Extension
  Native invoicing and multi-gateway payment collection, built directly into Ticaga.

• Veriff Extension
  Agent-triggered identity verification for clients and tickets, powered by Veriff.

• Account Recovery
  Regain access to an account securely when a passkey or two-factor device has been lost, with staff-approved recovery for employee accounts.

ISP and Telecoms

• Fibre Cafe Extension
  Order and track UK fibre broadband services through the Fibre Cafe marketplace.

• TOTSCo Hub Extension
  Handle UK One Touch Switch (OTS) messaging through the TOTSCo Hub letterbox API.

Live Chat

• Free Edition
  Live Chat is now free to install and use, with Live Chat Pro available for advanced features.

• Chats Are Tickets
  Chat sessions become tickets from the first message, so conversations, history and reporting live in one place.

• Shared Hosting Support
  Run Live Chat through Pusher-compatible services when a persistent WebSocket server is not available.

• Live View
  See what a visitor is seeing in real time, with their consent, to resolve issues faster.

Widgets and Embeds

• Service Status Widget
  Embed your live service status on any website, with selectable services, multiple styles and an optional status indicator dot.

• Ticket Widget
  Let customers open tickets directly from your own website like a contact us form.

Extension Improvements

Live Chat Extension

• Live Chat is now free, with Live Chat Pro for advanced features.
• Chat sessions are now tickets from the first message.
• Added concurrent chat limits and agent presence tracking.
• Added persistent widget security and verified chat history for returning visitors.
• Improved Live View, widget management and the visitor map.

Appointments Extension

• Added CalDAV calendar sync.
• Added Google Calendar sync.
• Added Microsoft calendar sync.

AI Support Extension

• Added support for self-hosted and local LLMs.
• Added in-database vector search for smarter similar-ticket, canned response and Knowledge Base suggestions.

Service Status Extension

• Added an embeddable status widget.
• Added widget styles, service selection and an optional status dot.

Bug Bounty Extension (Paid)

• Added reward-credited email notifications.
• Added a bounty summary widget to the customer portal.
• Improved payout requests and manual payout recording.

SLA Tracking Extension

• Archived tickets are now excluded from SLA tracking.

Security

• Completed a full application security audit and resolved every finding.
• Strengthened authorisation checks across tickets, attachments and extensions.
• Resolved all outstanding third-party dependency vulnerabilities.
• Addressed reports submitted through our own Bug Bounty programme.
• Audited all 33 bundled extensions and fixed the issues found.

Bug Fixes

• Fixed ticket viewing on installations without Live Chat installed.
• Fixed the Customisation primary colour not applying everywhere.
• Fixed CSV exports, update backups and the update fetcher.
• Fixed Blesta and WHMCS customer billing panels.
• Fixed Time Tracking billing calculations.
• Fixed Importer and SLA report issues.
• Improved Demo Mode, including extension management within demos.
• Delivered additional stability fixes and refinements throughout the platform.

Version 2.7.0 Focus

This release focuses heavily on:

• Making Live Chat free and part of the ticket workflow
• Running real-time features on shared hosting
• Calendar sync with CalDAV, Google and Microsoft
• Self-hosted AI and smarter search
• Native billing and identity verification
• UK ISP tooling for fibre ordering and One Touch Switch
• Embeddable status and ticket widgets
• Platform-wide security hardening
• Continued admin panel UI and UX improvements

Looking Ahead to 2.8.0

Work on Ticaga 2.8.0 is already planned, and we hope you enjoy this release while we continue developing the next version.

Follow our progress on the Ticaga 2.8.0 Roadmap.

View the complete changelog for Ticaga 2.7.0.

Installation

AlmaLinux / RockyLinux

yum install wget nano unzip -y; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sh ./install.sh

Debian / Ubuntu

sudo apt-get update; sudo apt-get install -y wget nano unzip; wget -N https://ticaga.com/install.sh; chmod +x install.sh; sudo bash ./install.sh

Uploading to your website

Download the files from: https://ticaga.com/latest.zip

Join the Ticaga community on Discord.