No, you do not need to purchase the support add-on. It is only required if you would like assistance from our team during our opening hours. You can purchase the add-on at any time.
Basic support is included with monthly licenses. Perpetual licenses include six months of basic support, while lifetime licenses include unlimited basic support.
Author
Michael Dance
Senior Management
My name is Michael and I'm the Owner and founder of Ticaga Ltd.
Feedback loop
Be the first to rate this guide.
Article snapshot
You can automatically close tickets that have been waiting for a customer response for more than two days by configuring the relevant department. O...
This guide explains how to deploy a new Ticaga installation with Docker Compose. The supplied deployment runs the web application, background worker,...
Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this...