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Getting Started

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Getting Started

How to set up email piping on InterWorx

Email piping lets InterWorx send incoming email directly into Ticaga, where it can be converted into tickets for the correct department. InterWorx use...

Getting Started

Keyboard shortcuts

Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce r...

Getting Started

Creating a department

Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this...

Getting Started

Do I need to purchase Updates?

No, you do not need to purchase the updates add-on. It is only required if you would like to continue receiving updates. You can purchase the add-o...

Getting Started

Installing Ticaga with Docker Compose

This guide explains how to deploy a new Ticaga installation with Docker Compose. The supplied deployment runs the web application, background worker,...

Getting Started

Close Tickets After 2 Days

You can automatically close tickets that have been waiting for a customer response for more than two days by configuring the relevant department. O...

Getting Started

Do I need to purchase Support?

No, you do not need to purchase the support add-on. It is only required if you would like assistance from our team during our opening hours. You can p...