Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce repetitive clicking, speed up ticket handling, and make daily support workflows feel smoother.
Mac shortcuts use Cmd/Option, while Windows shortcuts use Ctrl/Alt. Sequence shortcuts, such as “G then D”, are pressed one key after another and work the same on both platforms. Single-letter shortcuts only work when you are not typing in a field.
| Action | Mac | Windows |
|---|---|---|
| Open universal search | Cmd + K |
Ctrl + K |
| Open command palette | Cmd + Shift + K |
Ctrl + Shift + K |
| Show keyboard shortcuts (help) | ? |
? |
| Action | Mac & Windows |
|---|---|
| Go to dashboard | G then D |
| Go to tickets | G then T |
| Go to assigned tickets | G then A |
| Action | Mac | Windows |
|---|---|---|
| Open universal ticket | Cmd + Option + T |
Ctrl + Alt + T |
| Action | Mac | Windows |
|---|---|---|
| Focus reply editor | R |
R |
| Write internal note | N |
N |
| Submit ticket reply | Cmd + Enter |
Ctrl + Enter |
| Submit internal note | Cmd + Shift + Enter |
Ctrl + Shift + Enter |
| Change ticket status | Cmd + Option + S |
Ctrl + Alt + S |
| Change ticket priority | Cmd + Option + P |
Ctrl + Alt + P |
| Change ticket department | Cmd + Option + D |
Ctrl + Alt + D |
| Assign ticket to employee (admin only) | Cmd + Option + E |
Ctrl + Alt + E |
| Change ticket customer (admin only) | Cmd + Option + C |
Ctrl + Alt + C |
| Action | Mac | Windows |
|---|---|---|
| Quick accept next live chat | Cmd + Option + A |
Ctrl + Alt + A |
| Open Live Chat queue | Cmd + Option + L |
Ctrl + Alt + L |
Author
Michael Dance
Senior Management
My name is Michael and I'm the Owner and founder of Ticaga Ltd.
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