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Product RoadMap

See what is planned, in progress, and shipping.

Vote on the work that matters most and follow feature requests as they move through delivery.

Open Completed

Completed tasks

Delivered work from this public board.

I want to build a Road Map Extension, to allow us to manage and plan our software.
- We want to allow people to import from:
* Jira
* Feedbear
* UserResponse
- Want to have a Scrum board for planning.
- Movable Kanban items
- Change Log
- Security tasks secure...
Completed medium
Completed Mar 26, 2026 View request

feature

Ai Support

- Analyze new tickets for category, sentiment, priority, and spam in a background job when tickets are created, depending on which features are enabled.
- Suggest related knowledge base articles from the Knowledge Base extension in that same ticket panel if en...
Completed none
Completed Jun 12, 2026 View request
I really wanted this in version 1, however it was too complicated, this would be nicer than using the description.
If the department is closed: - Message will inform customers or guests. - Doesn’t affect the estimated waiting times.

This should be possible w...
Completed none
Completed May 14, 2026 View request
It would be nice to be able to get ticket updates on Discord, like New Ticket created, new client registration, assigned tickets and new responses, this means you could have a channel for just ticket updates. It would be best to have this self-hosted so people...
Completed none
Completed May 14, 2026 View request
It would be nice to have an cool image above the chat bubble or some text so that the customer / visitor can feel welcomed.
Completed none
Completed Apr 10, 2026 View request

improvement

Email OTP

It would be nice to have an optional way to get a code sent to your email (if enabled) instead of using the TOTP or Google Auth. Make it so we can have both ways to log in.
Completed none
Completed Apr 5, 2026 View request
On 29 March 2026 UK clocks went forward from GMT (UTC+0) to BST (UTC+1).

The SLA Tracking calendars have their timezone stored as UTC in the database (hardcoded in the original migration).

Because Carbon's setTimezone('UTC') has no DST offset, business hou...
Completed medium
Completed Mar 29, 2026 View request
- You create a rule with a trigger, conditions, and actions in the admin UI.
- When the trigger fires, the service loads active rules for that trigger and evaluates them against the ticket.
- Conditions are checked against ticket fields like department, priori...
Completed none
Completed Mar 26, 2026 View request
When a ticket has been assigned a high priority the status card shows the number of tickets awaiting a reply or are open, etc. However when a ticket has been closed, it still keeps the count.

This is because orWhere() is no longer valid. So we need to fix thi...
Completed none
Completed Mar 26, 2026 View request